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Experienced Member

What is the customer service email address to file a formal complaint? I've spent 3 hours on the phone w/ QB re: an issue that should have been resolved months ago.

 
4 Comments
QuickBooks Team

Re: What is the customer service email address to file a formal complaint? I've spent 3 hours on ...

Great to see you here in the QuickBooks Community, @bhtproperty.

 

I want to make sure your initial issue is taken care of. If you can share more details about it that would be wonderful and I'd be glad to help find a resolution.

 

To ensure that the feedback goes directly to someone in the department you're working with, I'd suggest you contact us and ask to speak with a supervisor to file a formal complaint. You also have our Online Chat team who are willing to help you. You can contact them on Mondays to Fridays from 8 AM to 5 PM (PST).

 

Feel free to click the Reply button below to add more details about your concern. We're always here for you.

 

 

 

 

 

 

 

 

cdt
Established Member

Re: What is the customer service email address to file a formal complaint? I've spent 3 hours on ...

I have a similar issue and have attempted to reach someone through every "Contact Us" option I can locate. Each 'contact' replies that they are not authorized to help with what appears to me to be a very simple problem

 

I have invested several days on resolving this issue and am very frustrated and disappointed.  I am currently searching for a vendor who has a responsive support infrastructure.  I welcome any suggestions

cdt
Established Member

Re: What is the customer service email address to file a formal complaint? I've spent 3 hours on ...

I have a similar issue and have attempted to reach someone through every "Contact Us" option I can locate. Each 'contact' replies that they are not authorized to help with what appears to me to be a very simple problem

 

I have invested several days on resolving this issue and am very frustrated and disappointed.  I am currently searching for a vendor who has a responsive support infrastructure.  I welcome any suggestions

QuickBooks Team

Re: What is the customer service email address to file a formal complaint? I've spent 3 hours on ...

Hi, @cdt.

 

I understand that you've been through a lot in resolving your concern. Going back and forth isn't easy, but rest assured I'm here to guide you, so this matter gets resolved. 

 

I want to make sure I provide you the right resolution, I only need a few more information about the issue. Can you share the reason for contacting our customer support? Knowing more about it will help me conduct further investigation and provide the most accurate resolution.

 

You can click on Add comment button below if you want to add further information and I'd be happy to answer them for you. 

 

Please know that I'm just a post away if you need anything else. I'm always here to help. Have a good one!