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frustrated15
Level 1

What is the time frame for getting back the time entry, single use activity sheets? I need to be able to bill and it's not working, and it appears to be a system outage?

I get an error that says it's a new feature and to try again later. I've been getting that for days.
5 Comments 5
Rea_M
Moderator

What is the time frame for getting back the time entry, single use activity sheets? I need to be able to bill and it's not working, and it appears to be a system outage?

Hello there, @frustrated15.

 

Currently, we haven't received any reports about the single-use activity sheets feature outage. There are times that the browser is full of frequently accessed pages, thus causing some unusual behavior of the system. You can perform some troubleshooting steps to isolate this issue and get back to business in tracking the time activity in no time.

 

Let's start by logging into your QuickBooks Online (QBO) account using a private browser (incognito). Here's how:

  • Press Ctrl Shift (Google Chrome)
  • Ctrl Shift (Firefox)
  • Control Option (Safari)

 

Once signed in, go to the + New button, and select the Single time activity feature under the Employees column. If it works, return to your default browser and clear its cache and cookies. This will refresh the system and remove older data that causes viewing and performance issues. However, if the error continues, I'd recommend using other supported browsers.

 

Additionally, QBO provides reports (i.e. Recent/Edited Time Activities) to let you effectively track the time activities in your account. You can refer to this article for the complete list: Set up time tracking (Access Time Tracking reports section). It also includes steps about making time always billable.

 

You can keep me posted on how it goes. Please feel free to comment below if you have other feature and payroll concerns in QBO. I'm just around to help. Take care always.

frustrated15
Level 1

What is the time frame for getting back the time entry, single use activity sheets? I need to be able to bill and it's not working, and it appears to be a system outage?

What you suggested all sounds good in theory, but the problem is the Single activity time sheet option has disappeared, so I can't select it.  In other words, I go to New +, and under employees there are only 2 options:  "payroll" and "time entry."  Single Activity Time Sheet used to be an option there. It is all of a sudden no longer there.  I tried the trouble shoot you suggested.  It is still not available.  Time Entry does not offer the same type of billing, but merely allows me to keep track of an employee's time - I do not have an employee, I am a solo practitioner.  Moreover, since Single Activity Time Sheet used to be an option and I billed quite a bit under it, I tried running reports to take a look at the ones I've already done and maybe I can get into it via a back door.  The system provides me with an error (I've attached a screen shot of the error) and I can't even review the time activities already completed.  This has been going on since at least Thursday the 17th when I tried to input recent time activities.  That night (Thursday) I spent 40 minutes on the phone with a customer service agent who told me there must be some outage and it couldn't be resolved.  This is crucial to my business that I be able to use this feature and I am wasting tons of time.

frustrated15
Level 1

What is the time frame for getting back the time entry, single use activity sheets? I need to be able to bill and it's not working, and it appears to be a system outage?

What you suggested all sounds good in theory, but the problem is the Single activity time sheet option has disappeared, so I can't select it.  In other words, I go to New +, and under employees there are only 2 options:  "payroll" and "time entry."  Single Activity Time Sheet used to be an option there. It is all of a sudden no longer there.  I tried the trouble shoot you suggested.  It is still not available.  Time Entry does not offer the same type of billing, but merely allows me to keep track of an employee's time - I do not have an employee, I am a solo practitioner.  Moreover, since Single Activity Time Sheet used to be an option and I billed quite a bit under it, I tried running reports to take a look at the ones I've already done and maybe I can get into it via a back door.  The system provides me with an error (I've attached a screen shot of the error) and I can't even review the time activities already completed.  This has been going on since at least Thursday the 17th when I tried to input recent time activities.  That night (Thursday) I spent 40 minutes on the phone with a customer service agent who told me there must be some outage and it couldn't be resolved.  This is crucial to my business that I be able to use this feature and I am wasting tons of time.

Jovychris_A
Moderator

What is the time frame for getting back the time entry, single use activity sheets? I need to be able to bill and it's not working, and it appears to be a system outage?

Thanks for your prompt response and adding details, @frustrated15.

 

I appreciate you for following the recommended steps provided by my colleague, @Rea_M.

 

I want to make sure that we can fix it as soon as possible. Since the troubleshooting steps didn't work to see the Single Activity Time Sheet option, I recommend contacting our Tech Support team to investigate this hurdle.

 

They have the tools to take some screenshots to document this and create a ticket to directly escalate it to our product engineers and fix it in time. Also, make sure to ask and save the case number when you need time to follow up.

 

Here's how to reach them:

  1. Sign in to your QuickBooks Online.
  2. Go to Help on the top right.
  3. Select Contact Us.
  4. Type your query and then click Continue.
  5. Choose to Start Messaging or Get a Callback.

 

Also, you have mentioned earlier that it merely allows you to track employee's time. May I know if you have subscribed TSheets? If so, you can contact  TSheets Support if some features aren't working correctly like before so you can let them know.

 

Please know that we have cut our support hours due to Covid-19. Our phone and chat support is available weekdays from 6 AM to 6 PM.

 

Feel free to place a comment if you have additional questions. I'll wait for your reply here. Stay safe and bless you always!

JennyBeeeee
Level 1

What is the time frame for getting back the time entry, single use activity sheets? I need to be able to bill and it's not working, and it appears to be a system outage?

Were you able to get help with this? If not, use the Feedback Button in the Time Entry workspace. It will send me a message and I can take you out of the new experience.

 

Thanks,

 

Jen

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