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JDF
Not applicable

What to do if you can’t find downloaded bank transactions

A duplicate transaction is found on the iPad app, but when I try to delete it, I get the message “cant find the transaction online.”  It’s not online because I deleted it online.  It ee3ms to be stuck in the app.  Any suggestions?

1 Comment
QuickBooks Team

Re: What to do if you can’t find downloaded bank transactions

Hi JDF,

 

In situations like this, let's make sure to log out of your QuickBooks account. Then, check if there are any updates in the Apps Store. If your iPad is already updated, we can try clearing the app's cache. This helps refresh the app settings and fix common errors.

 

Once done, check if the downloaded bank transaction is still on the app.

 

Please let me know if you have any additional questions. Thanks.

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