When a client wants to pay an invoice it gives this error why? Error You can try again, or come back later and try connecting then

Good Morning, @info866. 

It's always great to see a new face in the Community. Your client may need to clear their browsing data to resolve the error they're receiving when processing an invoice payment. Browsing history is data that is stored up after not being cleared over some time that can cause glitches or error messages to appear. Here's how to in Google Chrome: 

1. Go to the Three Vertical Dots (Menu) in the top right-hand corner. 
2. Choose History and then History again. 
3. Press Clear Browsing Data. 
4. In the "Time Range" section, select All Time. 
5. Click Clear Data. 

If the message is persisting after trying these steps, then I recommend contacting our Customer Support Team. They'll be able to look deeper into your account and find the root of the problem at hand. 

Let me know if this helps. I value you and the success of your business. Happy Friday Eve!

Hello.

I have the same problem.

After I cleared the cache in Chrome, the problem persist.

Show : "You can try again, or come back later and try connecting then"

After that, I login again, and the problem still persist.

Thanks for your help you can give me.

Gustavo

@gbrunoLimosys Thank you for joining community.

If you have tried basic troubleshooting and still encounter the problem, there may be something going on with the payment itself.

Please contact support to look further into the error message.

This link will take you to the QuickBooks support page, where you can select your service and the proper contact channel: Contact Support

Let me know if you have additional questions.

I'm a client of a QB user and have been trying to pay an invoice for 3 weeks, keep getting this error.  searching for issued, I've used different browsers, Chrome, Edge, cleared cache on both, tried incognito browser, nothing works.  This card I've been paying with and no problem, we got a renewal card with chip not sure if that has anything to do with it?  I even tried paying the next month's invoice early to see if it would go through and it didn't.  I CAN'T BE THE ONLY ONE HAVING THIS ISSUE!

Bank was called, they said they see the transaction being declined and they don't know why it is being declined.  They even tried to manually approve the transaction and it wouldn't go through for them either.

@djk63 

It is possible your bill amount is larger than your vendor's daily limit to accept payment. Try paying your bill thru MP as a workaround.

https:// melio.grsm.io/quickbooks

no, the bank would have picked up on that, we have no daily limit and I have been trying to pay since July 178th!

Let me share some information about the Payment limit, @djk63.

When you sign up for QuickBooks Online Payments, you are assigned a credit limit. This is the monthly limit on the amount of credit card charges that you can accept. Once you reach the processing limit, customers won't be able to pay online until your limit opens up again. 

That being said, I'd recommend contacting our Payments Support Team. They have the tools securely look up your account and check the limit you have to get paid online. Here's how:

1. Visit: https://community.intuit.com/browse/payments-contact-us.
2. Choose the specific Merchants Service product you're using.

You can read through these articles for more insights about payment processing and limits:

• Online payments and processing limits
• Accepting Credit Card Payments: The Basics.

• What are the fees for QuickBooks Payments?

Post a reply on this thread if you have any other concerns. I'm always right here to help you.

I am also a client of a preschool that utilizes Quickbooks invoices to request their tuition. I received this exact error message yesterday, but in addition to the payment not processing, my child's school received an insufficient funds notice and incurred fees (from both Quickbooks and their own bank) despite there being more than enough funds in the account to satisfy the payment.

It is extremely frustrating, because I'm now being asked to pay back said fees and I haven't been able to receive help from Quickbooks because I am neither the business owner nor am I an account owner, apparently? Very frustrating and if anyone can direct me to a Customer Service feature that I can use, I would greatly appreciate it.