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castano
Level 1

When a customer pay online but the amount paid appears with a minus and on the front it says unapplied, what to do so this payment reflects in my account?

 
1 Comment 1
MadelynC
Moderator

When a customer pay online but the amount paid appears with a minus and on the front it says unapplied, what to do so this payment reflects in my account?

I’ve got you covered, Castano.

 

If the amount paid appeared unapplied and with a minus sign, it could be an overpayment or credit.

 

You can record a refund in QuickBooks Online (QBO) to return the amount to your customer or simply create a credit memo to reduce the balance on their next invoice. This way, the payment will surely reflect in your account. I’ll show you how:

 

  1. Click the + New button and select Credit Memo.
  2. Choose the customer name.
  3. Fill in the necessary information.
  4. Select Save and close.


Check out these resources for complete instructions on how to handle credits and overpayments in QBO:

 


This information contains helpful articles to process and manage payments in QBO. You can check each to learn more.


If you have other questions or payment concerns, just let me know. I’ll be here to help. Always take care!

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