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accounts339
Level 1

When entering bills, my chart of account numbers are not working. This just started happening randomly today. Any advice?

 
1 Comment 1
katherinejoyceO
QuickBooks Team

When entering bills, my chart of account numbers are not working. This just started happening randomly today. Any advice?

Welcome to the Community, @k-badman-icloud-. QuickBooks Online uses a cache to load sites faster. When it gets full of internet files, you'll encounter an unexpected behavior on your web browser. 

 

Let's confirm a browser-related problem by using a private or incognito window. Then, perform basic troubleshooting to fix it. Here's how: 

 

  1. Launch a default browser, then follow these shortcut keys to open a private or an incognito window: 
  • Chrome simply press Ctrl + Shift + N.
  • Mozilla Firefox and Internet Explorer, press Ctrl + Shift + P.
  • Safari, press Command + Shift + N. Make sure you're using the latest version.

    2. Log in to your QuickBooks Online. 

   3. Enter bills, and see if the numbers in your chart of account worked. 

 

If it did, go back to the main browser and follow the steps to clear its cache. If it's still an issue, use another supported, up-to-date browser

 

For future reference, here are resources to guide you in achieving your goals to enter your bills, and to organize your transactions in QBO: 

 

 

Let me know if you have additional questions. We're always delighted to assist. 

 

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