When entering in a new expense I have previously gone down to the Item Details section to select our product/service. Now almost all of your items are missing.

Good morning, @melissa53.

Thanks for reaching out to the Community. 

I recommend clearing the cache from your browser. Web browsers collect cache (cookies) to save you time when loading repetitive data and images. These files can often become outdated or corrupted, causing issues like the one with your items missing. I've included the links for all supported browsers that contain the steps for clearing the cache below. 

• Firefox
• Chrome
• Safari (Mac computers)
• Safari (iPad/iPhone)
• Microsoft Edge
• Internet Explorer

Please let me know if you have further questions or concerns. I'll be here to help you every step of the way. You can always reach out to the Community or me anytime you need assistance. We've got your back. Take care!

**Say "Thanks" by clicking the thumb icon in a post

**Mark the post that answers your question by clicking on "Accept as solution" 

HI,

Thank you for your quick response. Unfortunately, that did not work. I am using Chrome to run QuickBooks Online. I closed out the browser, restarted my computer and tried again. There's no change to the missing data. 

Thanks for getting back to us, @melissa53.

Let's make sure that you turn the Show Product/Service column on sales forms in the Account and Settings. This way the items from product and services will show on the Item Details.

Here's how:

1. Click the Gear ⚙ icon.
2. Choose Account and Settings.
3. Select the Sales tab.
4. Click the Pencil icon in the Products and services section.
5. Turn on Show Product/Service column on sales forms.
6. You can also turn on price rules if you want to set up flexible pricing for the things you sell.
7. Turn on both Track quantity and price/rate and Track inventory quantity on hand.
8. Click Save, then hit Done.

However, if it's already turned on, I'd suggest contacting our Customer Support Team. They can pull up your account securely and further investigate what’s causing the issue.

1. Sign in to your QuickBooks Online company.
2. Go to Help (?).
3. Select Contact Us.
4. Enter your concern, then select Let's talk.
5. Select Start messaging or Get a callback.

Just a heads up, we have limited staffing and have reduced support hours to 6 AM-6 PM PT Monday-Friday due to COVID-19. We will resume normal hours as soon as possible.

You can visit this article to learn more about how to track your inventory in QuickBooks Online: Set up and track your inventory in QuickBooks Online. It also contains information that will help you in restocking your inventory and generating reports to check the status of your inventory

Post again if you have any other questions about QuickBooks. I'm always here to lend a hand. Stay safe.

I'm reaching back out because I found something very strange. As you know, my issue was the auto-population and listing of products/services in a new expense entry. The issue was still there and had to be escalated to a programming team. I could no longer wait on creating mid-month invoices so I manually entered the line items in the invoice. All of the products/services auto-populate and are listed when entering them directly into the invoice. The issue is only when you try to enter the item as an expense transaction. 

Any chance this might ring some bells for a solution? 

Thanks for getting back to us, @melissa53.

The Pre-fill forms with previously entered content feature might've enabled by default, which causes the auto-population and listing of your products and services. You'll have to disable it to resolve the issue. I'll guide you how.

1. Go to the Gear icon, then select Account and Settings.
2. Select the Advanced tab.
3. On the Automation section, click the pencil icon and then remove the checkmark in the box beside Pre-fill forms with previously entered content.
4. Click Save, then Done.

Also, you may want to consider using reports to see your sales and inventory status. This way, you'll get helpful insights on the things you buy and sell, and the status of your inventory.

Keep me posted if you have additional QuickBooks questions. I'm always here to help. Have a great day!

I had such hope. :) Unfortunately, this is a dead end as well. In the automation section in Account Settings, no boxes are checked and the status of all items is "off"