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printandbrandit1
Level 2

When I apply a vendor credit, in the bill pay section, it shows the credit taken, but the total amount doesn't deduct the credit.

 
8 Comments
SashaMC
Moderator

When I apply a vendor credit, in the bill pay section, it shows the credit taken, but the total amount doesn't deduct the credit.

Thank you for reaching out to the QuickBooks Community, printandbrandit1. First, let's double-check if the correct steps were used to apply a credit to a vendor bill. 

  1. Click the +New option.
  2. Select Pay bills or Pay bills.
  3. Locate and choose the bill for your vendor. The available credit will be in the Credit Applied field.
  4. Add any additional information to complete the transaction and Save.

If you followed these steps and the credit is still not deducted from the total amount, this could be a browser-related problem. Let's confirm first using your browser's private window. Here's how:

 

  • Google Chrome: press Ctrl Shift N.
  • Mozilla Firefox: press Ctrl Shift P.
  • Internet Explorer: press Ctrl Shift P.
  • Safari: press Command Shift N

Log into your QuickBooks Online account and apply the credits once more. If this works successfully, this shows that your cache and cookies may need to be cleared. Go back to your regular browser and clear the cache to delete those temporarily stored files and browsing history.

 

I'm just one click away if you need anything else in running your business in QBO. I'm always around to help. Stay safe and take care always.

 

printandbrandit1
Level 2

When I apply a vendor credit, in the bill pay section, it shows the credit taken, but the total amount doesn't deduct the credit.

I use the app, but I've tried in browsers Google & Safari and tried new pages in each, but it still doesn't deduct the credit from the final total.

printandbrandit1
Level 2

When I apply a vendor credit, in the bill pay section, it shows the credit taken, but the total amount doesn't deduct the credit.

I work in the app, but I've tried both Google and Safari.  Even after new pages in the browsers, per your suggestion, it still doesn't work.

Nick_M
QuickBooks Team

When I apply a vendor credit, in the bill pay section, it shows the credit taken, but the total amount doesn't deduct the credit.

Hi there, printandbrandit1.

 

Thanks for stopping by the Community today. If you've tried the troubleshooting steps provided above by my colleague and are still having trouble, your next step would be to reach out to our support team, as they would be able to look into your specific account in a private 1-on-1 setting to determine the exact reason the vendor credit isn't deducting. To reach them, follow the steps below:

  1. Sign in to your QuickBooks Online company.
  2. Select Help (?) at the top right.
  3. Enter your concern, then select Let's talk.
  4. Select Contact Us to connect with a live support agent.
  5. Choose a way to connect with us:
    • Start a chat with a support expert.
    • Get a callback from the next available expert.

Thanks for your time and if there's anything else I can help with, feel free to post here, night or day. 

printandbrandit1
Level 2

When I apply a vendor credit, in the bill pay section, it shows the credit taken, but the total amount doesn't deduct the credit.

I'm not having much luck.  I received a call and called back but they couldn't find my account anywhere.  Then I received another call back with a computer saying QB transferring you now and then it hung up.

 

Kiala_S
QuickBooks Team

When I apply a vendor credit, in the bill pay section, it shows the credit taken, but the total amount doesn't deduct the credit.

Good afternoon, @printandbrandit1! Hope you had a great weekend. :)

 

Let me explain the way the Bill Pay page is set up so it makes more sense. Based on your screenshot, that all looks correct. The total you show is the amount of the bill, and then the credit and payment are accounted for. On the bottom of your screen is where you should see the amount applied to that bill and the "Amount to credit" should be zero (which means there's not any overpayment). In other words, the open balance/credit applied/payment can all be changed, but the total amount will not change as it depends on the total amount of the bill.

 

Hope that this clarifies things more for you. If not, please feel free to reply back to this post! All of us here in the Community are happy to help. :)

printandbrandit1
Level 2

When I apply a vendor credit, in the bill pay section, it shows the credit taken, but the total amount doesn't deduct the credit.

I think I may have just been scammed.  Someone saying they are level 3 technical support says not to use my QB anymore that it's really messed up.  They want $899.99 prepaid for 6 months of special support to fix.

AileneA
QuickBooks Team

When I apply a vendor credit, in the bill pay section, it shows the credit taken, but the total amount doesn't deduct the credit.

From what you described, it sounds like that was a scam, printandbrandit1.  

 

In Intuit support we will not make any unwarranted calls, and QuickBooks will not charge any for technical support as long as you're a QuickBooks subscriber.  

  

To prevent any scam, I highly recommend not including any sensitive data such as personal/business phone numbers and email addresses when posting here in the Community to keep your information safe. 

 

Just in case, here is the QuickBooks Offical Contact Us link.   

 

Don't hesitate to let me know if you have other questions about fraudulent calls. I'll be around to help. Stay safe!

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