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studioalphany
Level 1

When I click "New Transaction," unde Expenses, a window is not opening. When I click " New" icon on the left, it's not opening. It was working until yesterday.

 
1 Comment 1
LieraMarie_A
QuickBooks Team

When I click "New Transaction," unde Expenses, a window is not opening. When I click " New" icon on the left, it's not opening. It was working until yesterday.

I've got you covered, @studioalphany.

 

Missing or broken button in QuickBooks Online is usually the result of outdated or corrupt cache files in your web browser. Browser caches help speed up basic browsing that allows you to save more time when loading repetitive images or information. However, it can impact processes and cause this unexpected behavior when your browser accumulates too much historical data. Not to worry, you can clear them in just a few easy steps.

 

In the meantime, we can start by accessing your account through an incognito window to rule out the possibility of a webpage issue. You can refer to these shortcut keys to open an incognito window in all supported browsers:

 

  • Chrome: Ctrl+Shift+N
  • Firefox: Ctrl+Shift+P
  • Safari: Command+Shift+N

 

If it's responsive, I recommend that you clear it's cache. By clearing the browser's cache, you can remove that historical data and access QuickBooks with a clean slate.

 

Once done, check out our informative guide on recording expenses in QuickBooks that I'm sure you'll find helpful/

 

Please let me know how it goes in the comment section. I'm determined to help you succeed. Have a good one.

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