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marcus10
Level 1

When I click on an estimate it immediately goes to a word type document, and there is no way for me to return to edit

 
2 Comments 2
IamjuViel
QuickBooks Team

When I click on an estimate it immediately goes to a word type document, and there is no way for me to return to edit

I can help you get back to business and fix the unexpected behavior you've experienced, @marcus10.

 

Let's try accessing your QuickBooks account using a private browsing window to ensure there are no outdated files leading to this issue. You can use any of these keyboard shortcuts to open a private/incognito browser:

  • Google Chrome: Ctrl + Shift + N
  • Mozilla Firefox: Ctrl + Shift + P
  • Safari: Command + Option + N

Once logged in, you can start editing your estimates. If you're able to successfully edit the estimate, you'd want to clear the cache of your regular browser. Doing so will refresh the system, and you'll be able to work with a clean slate. Also, you can try using other supported browsers.

 

Also, I've added these articles to help you manage the sales forms you created in QuickBooks:

Stay in touch with us here if you have other questions about editing estimates in QuickBooks. I'm always here to help.

IamjuViel
QuickBooks Team

When I click on an estimate it immediately goes to a word type document, and there is no way for me to return to edit

Greetings, @marcus10.

 

Making sure that you're able to update your estimates is my priority. Have you tried performing the troubleshooting steps I shared above?

 

Visit us here again if you have other questions or concerns.  I’ll jump right back in to help. Wishing you continued success.

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