When I click on the link in enter prior pay details it goes to a blank screen?

There are times that local internet cache files stored in the system can cause unexpected behavior in the product, cindyrlogan.  

When a browser's cache storage is full or corrupted, it can cause error messages or sometimes can cause unusual browser behavior in QuickBooks Online. Let's rule this out by using an incognito or private browser:

Here's how: 

• For Google Chrome browser: Ctrl + Shift + N
• For Mozilla Firefox browser: Ctrl + Shift + P
• For Safari browser: Command + Option + P

If it works, go back to your regular browser and clear the cache to delete those temporarily stored files and browsing history. The overtime collection of data can create corruption, however, removing this should fix the issue. You can also use other supported, up-to-date browsers to roll out the possibility of a browser-related issue.    

Reach out to me again if you still need assistance with this. I’ll get back to help and make sure this is taken care of for you. Have a great day and stay safe!

This did not work

Thanks for keeping us updated, cindyrlogan.

I appreciate all the efforts that you've exhausted in performing the troubleshooting steps above. At this point, I'd recommend contacting our technical supports so we can look into your account and investigate this issue. here's how to connect with us:

1. Go to the Help icon.
2. Select Talk to a human.
3. Enter "Talk to a human" again in the search bar.
4. Choose I still need a human, then click Contact us.
5. Select Get a callback or Send a message to start a conversation.

If you need some reference in accomplishing your other tasks, you can browse a topic from our Help Article page.

Feel welcome to visit this thread again with any concerns or questions you may have. Have a good one.