cancel
Showing results for 
Search instead for 
Did you mean: 
thomasmarineinte
Level 1

When I create a new invoice and save it it is automatically sent to my client without my hitting "save and send". Why is this happening? How do I make it stop?

I need to update without automatically sending.
1 Comment 1
Adrian_A
Moderator

When I create a new invoice and save it it is automatically sent to my client without my hitting "save and send". Why is this happening? How do I make it stop?

You may be experiencing a browser-related issue, thomasmarineinte.

 

There are instances that an issue like this can be fixed by running some troubleshooting steps.

 

To start with, let's update the invoice on a private window. It is the best place to identify any browser-related issues. You can use these keyboard shortcuts to open one:

 

  • Google Chrome: Ctrl Shift N
  • Mozilla Firefox: Ctrl Shift P
  • Microsoft Edge: Ctrl Shift P
  • Safari: Command Shift N

 

If you can update it successfully, we can go back to a different browser and clear its cache. A piled cache can also be the reason for some unexpected issues on the opened pages.

 

We can also switch to a different browser like Google Chrome, Mozilla Firefox, Microsoft Edge, or Safari.

 

Also, if you want to let your customers pay the invoice online, you can check this article: Take and Process Payments Online.

 

Feel free to get back to me if there's anything that I can help. Keep safe!

Need to get in touch?

Contact us
Sign in for the best experience
Ask questions, get answers, and join our large community of QuickBooks users.
Sign In / Sign Up