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Join nowcheck company settings>automation uncheck automatically apply credits if it is checked, sometimes intuit updates change things
What Rustler mentioned is one of the reasons why the invoice shows paid, ecopathconstruct.
Here's the complete steps on how to verify if you've selected the automatically apply credits options:
Also, a zero amount can be a reason why the invoice shows paid. The system will automatically detects that there's no payment needed to be received.
You can also check these articles on how to send and customize the invoice emails:
I'll be around if you need my help in emailing and customizing the invoice.
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