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Hello there, penmarrealtors.
I'm here to ensure you can add your customer payment in a sales receipt. This way, you'll be able to keep track of your transactions and your account updated.
There are times that the browser you're using is full of frequently accessed page. This will cause some unusual behavior of the system like unable to pull up the sales receipt.
Let's isolate this by logging in to your QuickBooks Online (QBO) account using a private browser. This is a special mode where the browser doesn't record the browsing activity. Here's how:
Once done, go back to your customer's account and add the payment through sales receipt. If it works, return to your default browser and clear its cache and cookies to refresh the system.
If the issue persists, I'd recommend using other supported browsers to perform your task in QuickBooks.
Please let me know if you have other concerns. I'm just around to help.