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jramirez985866
Level 1

When I log in to my account, there are no invoices showing on my page. Why are my invoices not listed? How can I retrieve all of my invoices?

 
1 Comment 1
Kurt_M
QuickBooks Team

When I log in to my account, there are no invoices showing on my page. Why are my invoices not listed? How can I retrieve all of my invoices?

We appreciate you for reaching out here in the Community space, @jramirez985866.

 

Know we recognize the importance of this matter. We want to ensure to provide you with the information you need to get this sorted out and retrieve your invoices inside QuickBooks Self-Employed (QBSE). Upon checking here on our system, there's an ongoing investigation about invoices missing inside the program. Our engineers are aware of it and are working on a fix.

 

We'd recommend contacting our Customer Care Team. This way, they can add you to the list of affected customers, and you'll receive an update once it's fixed. We'll gladly write the steps below to get you going:

 

  1. Go to Help (?) and select Contact Us.
  2. Note: If you’re using the QuickBooks Self-Employed app, tap the + button and select Ask QB Assistant.
  3. Enter “talk to a human”, then select Continue.
  4. Select which way you want to connect with us.
  • Have us call you - Get a call from a support expert.
  • Chat with us - Start a conversation with a support expert.

 

For more details, please see this page: Contact QuickBooks Self-Employed Support.

 

Additionally, we've got these articles to help you get your transactions into your account, and ensure your data stays accurate inside QBSE:

 

 

We'll be happy to have you here again if you need further assistance with this or if you have any additional QuickBooks-related concerns, @jramirez985866. Feel free to visit anytime. We'll be here, and we'll take care of your queries. Stay safe, and have a nice day!

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