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luzlagosb
Level 1

When I make a bill, why the bill go to rent payable instead to account payable? This is happened since last November.

 
3 Comments 3
ChristieAnn
QuickBooks Team

When I make a bill, why the bill go to rent payable instead to account payable? This is happened since last November.

Hi there, luzlagosb.

 

When you make a bill in QuickBooks Online, the system will depend on the category you assigned to the entry. Since the bill shows rent payable category instead of an account payable, it could be that someone made the changes to those transactions. To verify this, I'd suggest visiting the Audit log page. From there, you'll see the list of the company's activities, the changes made, and who made them.

 

Here's how:

 

  1. Click the Gear icon in the upper right corner.
  2. Select Audit Log.
  3. Select the Filter panel to filter UserDate, or Events and narrow the results.
  4. Hit Apply.

 

 

For additional information, you can click this article: Use the audit log in QuickBooks Online.

 

If the issue persists, it might be your regular browser is experiencing some issues. I recommend logging in to your QuickBooks account using a private browser. This is to rule out the possibility of a webpage issue, and private browsing doesn't store local files or cache.

 

Use these keyboard shortcuts based on the browser you're using.

 

  • For Firefox, press Ctrl + Shift + P.
  • For Chrome, press Ctrl + Shift + N.
  • For Safari, hold down Command + Shift + N.

 

If it works in incognito, I suggest clearing the cache of your regular browser. This removes the history or log of sites so you can start with a clean slate. You can check this article to see the steps: Clear cache and cookies to fix issues when using QuickBooks Online.

 

If the steps above didn't work, use another supported browser as alternatives.

 

However, if this is an item indicated in the bill, I'd suggest reviewing the Product and Service. Then, double-check if the item used in the Expense account is an account payable not rent payable.

 

Here's how:

 

  1. Click the Gear icon in the upper right corner.
  2. Choose Products and Services.
  3. Locate the item used in the bill entry.
  4. Click the Edit link under the Action column.
  5. Checkmark the I purchase this product/service from a vendor box.
  6. Verify the Expense account used. Then, make changes if necessary.
  7. Hit Save and close.

 

 

You can click this article to see information on how you can categorize the products and services for better tracking: Change product and service item types in QuickBooks Online.

 

Please refer to this article to view steps on how you can enter and track bills helping you monitor ones that are due and lets you pay multiple bills at the same time: Enter and pay bills.

 

Please let me know if you have other concerns. I'm just around to help. Take care always.

luzlagosb
Level 1

When I make a bill, why the bill go to rent payable instead to account payable? This is happened since last November.

Thank you for you time. I tried everything that you recommended, but the bills still going to rent payable. Is there any way to fixed?

MichelleBh
Moderator

When I make a bill, why the bill go to rent payable instead to account payable? This is happened since last November.

Thanks for coming back on this thread, @luzlagosb.

 

I appreciate you for following the troubleshooting steps presented by my colleague above to resolve the issue. 

 

Please note that there is one Account Payable (A/P), and it's a default in QuickBooks Online (QBO). With that, there's a possibility that A / P was edited in your account. Let's re-check the Audit log to review who makes the changes. Make sure to filter it to All usersAll dates, and Lists in the Show only these events. If one of your user's change it, I'd recommend to edit it to A/P. Please click the link, then modify it. 

 

See the sample screenshot below for your guidance: 

 

But, if it shows System Administration in the Rent Payable, I'd suggest communicating with our Customer Care Team. They can take a look at your account in a secure environment and investigate the root cause of the issue. 

 

 

Here's how to contact them:

 

  1. Go to the Help menu, then choose Contact Us. 
  2. Type your concern in the box and hit Let's talk
  3. Choose either Get a call or Start a chat

       4. Complete the needed information, then submit the request. 

 

Please call our support with the business hours to guarantee we address your concern immediately. 

 

I've also added articles about managing the Chart of Accounts, expense, and other topics. 

 

 

Let me know how it goes in the comment section. I'm happy to assist. Keep safe!

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