When I make a change on an invoice and press save the invoice comes up as paid but it is not paid

I've got your back, @tadm26. I'm here to share some info and steps to resolve your paid invoice issue right away.

There may be available credits automatically applied to the customer's invoice. This happens when the Automatically apply credits option is enabled. You'll want to turn it off from your settings. It only takes a few clicks.

Here's how:

1. Go to the Gear icon and select Account and Settings.
2. Select the Advanced tab and go to the Automation section.
3. Turn off the Automatically apply credits function.
4. Click Save and Done.

Then, you can also follow these steps if you wish to remove the applied credits:

1. Open the invoice.
2. Click the payment link and then select the date. This opens the Receive Payment page. 
3. Go to the Credits section.
4. Uncheck the applied payment or credit memo.
5. Click Save and close.

Additionally, there are three ways you can handle a customer credit or overpayment. You can use the credit toward an invoice, refund the customer, or enter the overpayment as a tip.

If you need more help with applying credits to invoices, feel free to comment below. I'm here to ensure your success.

Hi @tadm26,

Hope you’re doing great. I wanted to see how everything is going about the paid invoice. Was it resolved? Do you need any additional help or clarification? If you do, just let me know. I’d be happy to help you at anytime.

Looking forward to your reply. Have a pleasant day ahead!