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Level 2

When I run customer reports for all customers it only shows customers starting with the letters A to L. Any ideas why this is or how to fix it?

 
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Level 1

When I run customer reports for all customers it only shows customers starting with the letters A to L. Any ideas why this is or how to fix it?

Isn't there a second page option? Because it seems like you're only seeing the first half of the members. 

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QuickBooks Team

When I run customer reports for all customers it only shows customers starting with the letters A to L. Any ideas why this is or how to fix it?

Hello aweinstein,

 

In addition to slash21's answer, you can also click on Customize Report, click Filters, then see if there's a name filter on the right table. You can remove that. Or you can click on Revert  to restore the settings to default and click OK.

 

Please let us know how the steps work for you.

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Level 2

When I run customer reports for all customers it only shows customers starting with the letters A to L. Any ideas why this is or how to fix it?

I have many pages of transaction for many customers.  I've been running these reports for many many years without incident.  Now they only show the clients whose name starts with A-L.  Very strange. 

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Level 2

When I run customer reports for all customers it only shows customers starting with the letters A to L. Any ideas why this is or how to fix it?

That is not the issue.  There are many pages to the report.  I have been running the same reports for years without incident.  For some reason, however, now it only includes customers whose names start with the letters A-L.   Thanks for responding. 

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Level 2

When I run customer reports for all customers it only shows customers starting with the letters A to L. Any ideas why this is or how to fix it?

Tried but didn't change anything.  Thanks for taking the time to respond. 

Highlighted
QuickBooks Team

When I run customer reports for all customers it only shows customers starting with the letters A to L. Any ideas why this is or how to fix it?

Good afternoon, @aweinstein.

 

Thank you for providing feedback about your reports only showing customers A to L.

 

Let's go ahead and make sure there is a Next option at the bottom of your page.

 

Here's how:

  1. Go to Reports at the top of your account.
  2. Select the Reports Center.
  3. Click on the report you're wanting to view.
  4. Scroll down to the very bottom of your report.
  5. Make sure there is the Next option to go to the next page of the report.

If the Next option is available, there's a possibility that your account has reached the maximum number of list entries on your report depending on which version of QuickBooks Desktop you have.

 

Here is a detailed article about list limits for QuickBooks Desktop as well: Maximum number of list entries

 

Please Reply to this thread if you have any more questions or concerns. Have a good rest of your evening!

 

 

 

 

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Level 2

When I run customer reports for all customers it only shows customers starting with the letters A to L. Any ideas why this is or how to fix it?

Thanks for the response Kendra, but that is not the problem.  I'm running QB Pro 2019 and am nowhere even remotely close to the limits.

Highlighted
QuickBooks Team

When I run customer reports for all customers it only shows customers starting with the letters A to L. Any ideas why this is or how to fix it?

Hello aweinstein,

 

You can try resorting the list to repair and put it back to its default order.

 

If you’ve manually changed the order of a list, re-sorting it will also undo your changes. Here’s how:

 

  1.  Open your QuickBooks account.
  2.  Select the Customer Center under Customers.
  3.  Right-click in the Name section, then select Re-sort List.
  4.  Click OK on the prompt.

 

You’ll want to close and re-open your company file after re-sorting a specific list. You can check this article for further details of the steps: Re-sort lists.

 

In case you need some information about managing your desktop account, you can visit this article: Help articles.

 

I'm always here to help you out.

Highlighted
Level 2

When I run customer reports for all customers it only shows customers starting with the letters A to L. Any ideas why this is or how to fix it?

BINGO!!!!  Madelyn - Thank you very much for taking the time to respond to this.  I have no idea why what you said worked but it did.  Certainly not very intuitive or something I would have ever been able to figure out on my own.  Thank you again.  

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