Once you click the No button, you'd be prompted that your sales tax is all set up. Let's perform some troubleshooting steps to ensure that this not browser-related.
First, let's access your account using a private browser.
Google Chrome: press CTRL + Shift + N
Mozilla Firefox: press CTRL + Shift + P
Internet Explorer: Press CTRL + Shift + P
Safari: press Command + Shift + N
Once accessed, let's verify if your sales tax was set up successfully. If that works, we can go back to your regular browser and clear the cache. This is to refresh your browser and delete the files that are affecting the product performance. Otherwise, you can use other supported browsers.
Lastly, you can run the Browser Health Checkup Tool to check any issues with your browser’s health and its compatibility with QuickBooks Online.
Always feel free to leave a post below if you have other questions. I'm always here to help.