cancel
Showing results for 
Search instead for 
Did you mean: 
lmatheo
Level 1

When I try to hide blank rows in budgeting, QB online hides a lot of rows that are not blank as well. Does anyone have a solution to this?

 
9 Comments 9
Maybelle_S
QuickBooks Team

When I try to hide blank rows in budgeting, QB online hides a lot of rows that are not blank as well. Does anyone have a solution to this?

Hello there, @lmatheo.

 

I've replicated your concern and clicked the hide blank rows checkbox. It doesn't hide the other rows that have an amount. It only hides the blank rows. The hide blank rows option will only hide the accounts from your Chart of Accounts (COA), not from the budget report.

 

Here's how:

  1. Go to the Gear icon.
  2. Under Tools, select Budgeting.
    000.PNG
  3. Choose the budget you want to run from the list.
  4. Under Action, click Edit.
    001.PNG
  5. Click the Gear icon.
    002.PNG
  6. Put a check mark beside Hide blank rows.
    003.PNG
  7. Once done, click Save and close.

You can check this link for reference on how to manage a budget: Create, Edit, and Manage Budgets.

 

Feel free to browse this article about customizing reports: Customize and modify columns on reports.

 

Let me know if you have other questions or clarifications. I'll be right here to help you out. Have a great day!

lmatheo
Level 1

When I try to hide blank rows in budgeting, QB online hides a lot of rows that are not blank as well. Does anyone have a solution to this?

I know how to hide the blank Rows, what I’m saying is that it isn’t working

Rose-A
Moderator

When I try to hide blank rows in budgeting, QB online hides a lot of rows that are not blank as well. Does anyone have a solution to this?

Hi, lmatheo.

 

Let me help you go over to your budgets and have those blank rows hidden.

 

Your browser’s overloaded cache could be the reason why you’re unable to hide the rows on your budget. It tends to hold information that can cause errors once overloaded.

 

To better isolate the issue, try hiding these rows on a private window. Being able to do this successfully indicates the said problem above. Here's how to open a private window in different browsers:

 

  • Google Chrome: press Ctrl Shift N
  • Mozilla Firefox: press Ctrl Shift P
  • Internet Explorer: press Ctrl Shift P
  • Safari: press Command Shift N

If you're able to hide them using the private window, let's go back to your regular browser and clear its cache. Switching to a different browser would also help.

 

You know where to find me if you have any other questions. I'll be around to help you out. Have a nice day!

rbryanh
Level 1

When I try to hide blank rows in budgeting, QB online hides a lot of rows that are not blank as well. Does anyone have a solution to this?

I have the same problem.  

When I edit a budget under  Gear > Budgets > Edit, blank rows are shown.

When I select Gear > Hide Blank Rows, not only are a majority of non-blank rows hidden along with the blanks, several blank rows continue to display.

 

Thanks,

Bryan

JamesDuanT
Moderator

When I try to hide blank rows in budgeting, QB online hides a lot of rows that are not blank as well. Does anyone have a solution to this?

Hello treasurer-,

 

We appreciate you for trying the troubleshooting steps provided in this thread. Since none of those steps work, I'd recommend reporting this to our Customer Care Team. They can review what is happening and will provide additional steps to get this working. Her's how to report your concern:

  1. Click the Help menu in the upper-right corner and select Contact Us.
  2. Enter the details of your concern and select Let's talk.
  3. Select how you want to reach them.
  4. Enter the necessary information to complete the request.

We'll be right here if you need anything else.

lmatheo
Level 1

When I try to hide blank rows in budgeting, QB online hides a lot of rows that are not blank as well. Does anyone have a solution to this?

Dear James,

 

I did report this to customer care. I was on the phone for four hours. I was told that it was clearly a problem and that it was escalated and that I would receive an email update or a phone call. That was 5 weeks ago. My faith in QuickBooks support is not very high.

ReyJohn_D
Moderator

When I try to hide blank rows in budgeting, QB online hides a lot of rows that are not blank as well. Does anyone have a solution to this?

This isn't the impression we want to leave you, @lmatheo.

 

I've checked my resources here on my end about the investigation and it's already resolved. To help fix the issue you're getting, you can use the Hide blank rows option to load the page more quickly. Then, untick it if you need to see blank rows.

 

Also, you may want to run the Budget vs. Actuals report. This will show you the actual and budgeted income and expenses for a specific period. Here's how: 

 

  1. Go to the Reports menu, and then select the Standard tab.
  2. Choose the Business overview section, and then pick the Budget vs. Actuals report.
  3. Select a Report period, Accounting method, Budget name, etc.
  4. Click Run Report once ready.

Then, you can customize it to show personalized details: customize reports in QuickBooks Online.

 

Feel free to get back to us if you have more queries about managing the Budgeting tab or anything else related to QuickBooks. I'll be here to help. Take care and stay safe always.

lmatheo
Level 1

When I try to hide blank rows in budgeting, QB online hides a lot of rows that are not blank as well. Does anyone have a solution to this?

In all due respect, the issue is not fixed. I know how to hide blank rows, but it hides many rows (almost all of my expenses  that have amounts in them. The fact that it's still doing it on my end means its not fixed. The impression that you're leaving, is one that tells me no one is really reading my messages. I know how to hide blank rows, I am saying that its not working. And that was confirmed on my 4 hour tech support call. 

 

At this point, I am done with this, but please, get your act together. 

Jovychris_A
QuickBooks Team

When I try to hide blank rows in budgeting, QB online hides a lot of rows that are not blank as well. Does anyone have a solution to this?

Thanks for sharing us your thoughts for this feature, @lmatheo.

 

I know how beneficial it is when we're able to hide the blank rows without affecting useful line items like expenses data in budgeting. Our engineers knew about this issue and doing their research to resolve this.

 

Though you've already contacted our support, I'll still recommend reaching them again and ensure that this will be escalated to our Product Engineers.

 

Here's how:

  1. Log in to your QBO company.
  2. Click the Help menu.
  3. Select Contact us

 

Also, in relevance to this issue, the case code is INV-3765. The investigation is about using blank rows also hide rows that aren't blank. The only workaround is by not using this feature. Once the issue is escalated successfully, they'll either create a new investigation (INV) case or reopen this INV case.

 

Besides, you can ask for a case number if you wanted to follow up on the case anytime.

 

Please feel free to place a comment below if you have more concerns about QBO. I'll keep my notifications open. Stay safe and well!

Sign in for the best experience
Ask questions, get answers, and join our large community of QuickBooks users.
Sign In / Sign Up

Need to get in touch?

Contact us