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When I try to open pay bills online I get the following message "This is not allowed unless you are an approved partner."

 
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QuickBooks Team

When I try to open pay bills online I get the following message "This is not allowed unless you are an approved partner."

Let me first welcome you here in the Community, lvassar_ellingto.

 

Not to worry, I'm here to ensure you'll be able to open Pay Bills Online without the error message. One possible cause of this issue could be browser-related. The stored cache in your browser can affect the performance of QuickBooks Online that may lead to unexpected behavior.

 

To resolve this, I recommend logging in to your QuickBooks account via an incognito window. This doesn't use the existing cache files, which makes it a good place to determine if there's an issue with the browser. 

 

Here are the keyboard shortcuts: 

  • Safari: Command + Shift + N 
  • Google Chrome: CTRL + Shift + N
  • Mozilla Firefox or Microsoft Edge: CTRL + Shift + P 

 

Once signed in, open the Pay Bills Online. If it works, we'll have to clear the cache of your main browser. This helps remove its stored cache to improve the program's performance.

 

If private browsing doesn't work, I'd suggest using different browsers. They'll provide you the best and most secure experience with QuickBooks. For more details, see this article: System Requirements For QBO.

 

However, if the same result, I recommend contacting our QuickBooks Online Support. One of our representatives can securely look into your account to figure out the main cause of this.

 

To learn more about paying bills online using QuickBooks, I encourage you to review this article: Pay Bills.

 

Additionally, I've added an article that'll help you track your payments. This way, you'll easily pay and manage all your bills in one place:  Payment Tracker.

 

Thanks for choosing QuickBooks to cater to your vendor transactions. Let us know if you have other concerns. This way, we'll be able to assist you.

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