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When I turn a sales order into an invoice and change the customer, my rep dissapears. How do I get it to stay from the sales order to invoice when changing the customer?

 
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QuickBooks Team

When I turn a sales order into an invoice and change the customer, my rep dissapears. How do I get it to stay from the sales order to invoice when changing the customer?

Welcome to the Community, @cbutler

 

I'm here to explain why you're seeing this behavior.

 

When you turn a Sales Order into an Invoice then change the Customer, the Rep is going to disappear. This is because the link is created for the original Customer and the Rep. I recommend creating a new Sales Order for the Customer and then creating the Invoice. Here's a Community Article that provides detailed steps: Create An Invoice From Sales Order in QuickBooks Desktop.

 

If you have further questions or concerns, don't hesitate and reach back out! Wishing you and your company continued success.

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