When inputting an expense with the quickbooks app on my iPhone, the payment method (credit card in this instance) does not populate the field in the online version..help?

Good day, @cody6.

Allow me to share some information about inputting an expense with QuickBooks Mobile app. 

QuickBooks Mobile App is a simplified version of QuickBooks Online. When entering an expense, the payment method that you can select are Credit Card, Check, and Other. Credit Card transactions will be converted as a Credit Card Credit, the Check transactions will remain as checks, and transactions under Others will be converted to an expense. 

For more details about this process, please check out these articles:

• What is the QuickBooks Online app?
• Add or modify the accepted credit card types (payment method) in QuickBooks.

To better enter an expense, you can use the web version of QBO. Simply open a browser like Google Chrome, Internet Explorer, or Mozilla Firefox, and log in to your QBO account.

If you need additional assistance with this matter, feel free to reach out to our Customer Care Team.

To do that:

1. In your browser, navigate to https://help.quickbooks.intuit.com/en_US/contact.
2. Choose QuickBooks Online.
3. Select the issue or topic.
4. Click the Green Phone button to see the support number.

That should do it!

Please let me know if there's anything else you need. I'll be around to help you out. Have a great day!

Hello, 

I'm not following the logic on your response.  When I input the payment type in the app it doesn't transfer anything to the online version and thus is blank.  This is no bueno when reconciling the transaction doesn't show up unless you manually update the payment type which is redundant work.

I understand how this impacts your other business tasks, 

It's best to reach out to our Customer Support Team. They can investigate this behavior why the payment method isn't showing on the browser platform.

1. From the Help, click Contact us.
2. Enter Payment method in the question field, and click Let's talk.
3. Choose either Start a message or Get a callback.

You can also read this guide on how to enter, edit, or delete expenses in QuickBooks Online.

Keep your posts coming if you have more clarifications. I'll be here!