When using QBO, how do you send an invoice to the parent customer without the attached email using the sub-customers name?
Good day, koehnsqualitycoa.
Each customer has a different email address. Let's make sure that the parent's email address doesn't include the sub customer's email.
I'll guide you step by step on where you can check it. Here's how:
Go to Sales and select the Customers tab.
Click the name of the customer.
You can either go to the CustomerDetails tab or click the Edit button at the upper- right corner.
Make sure that the sub customer's email was added there. If there is, you can remove it.
When we create an invoice, we can also ensure that the Customer email address field only shows the parent's email before we send it. Also, you can check out here to learn on how to record the invoice payment in your book.
Let me know if you have other questions with QuickBooks Online. I'll be here to help you figure them out. Thanks!