When viewing receipt photo, there’s no way to get back to the app. Has to be shut down.

Having to close the app each time you view a receipt is definitely not how we wish for you to start the day, @Anonymous. 

Before we begin, I wanted to check if you are receiving any error messages before closing the app? Or does the app freeze once the photo is open? Any additional details you can provide would be a great help to me finding the right solution for you. 

In the meantime, let's go ahead and try some basic troubleshooting steps. Such as resetting the app data. 

Don't sweat it, you won't lose any company data during this process. This will only clear the app's cache. The QuickBooks Online app plays the same role as it does when using a web browser. They both collect cache to save time when loading repetitive data and images. Over time these files can become outdated and corrupted, causing issues like freezing, or force closing. 

Here's how to reset the app's data: 

• Android - From your phone's settings, select Apps (varies by device). Choose the QuickBooks app from the list and select Storage. Select clear data.
• iOS - From your phone's settings, select Settings, then, click on General and choose iPhone Storage. Select an app that's taking up a lot of space. To free up the storage without deleting the documents and data for the app, select Offload App.

You'll also want to ensure your app has the latest update. 

I'll be sure to keep an eye out for your reply. Have a great rest of your day. Chat with you soon! 

Thank you for performing the steps provided by my colleague above, @Anonymous.

Since you have already performed the troubleshooting steps to fix the issue about viewing the receipt photo. I recommend you contact of Technical Support Team. This way, our phone representatives can double-check why this is occurring on your end. 

Also, they can pull up your account in a secure environment to reinvestigate and provide fixes immediately. Reaching out to them can also trigger a further investigation into this matter.

Here’s how:

1. Click the (?) Help icon in the upper right-hand corner of the Dashboard.
2. Select Talk to a Human.
3. Enter a short description of your concern and press Enter.
4. Click I still need a human.
5. Select Contact Us to connect with our live support.
6. Choose to Get a callback.

Please ensure to review their support hours to know when agents are available. This way, you can contact them at a time that is convenient for you. 

Stay in touch if you have more concerns about receipts in QuickBooks Mobile App. I want to ensure that you get back to business in no time. Stay safe!