cancel
Showing results for 
Search instead for 
Did you mean: 
Highlighted
Level 1

When we email customers the invoices it isnt attaching the pdf file to it anymore. And if they go to pay then view invoice its more then one page and will only show 1

 
1 Comment
Highlighted
QuickBooks Team

When we email customers the invoices it isnt attaching the pdf file to it anymore. And if they go to pay then view invoice its more then one page and will only show 1

Hello there, @cjautoandtruckre.

 

Let's take a look and review the Online delivery options under the Sales setting. Make sure that you ticked the PDF Attached box to let them see the PDF file.

 

Here's how:

  1. Sign in to QuickBooks Online and then select the Gear icon.
  2. Choose Account and Setting, then go to Sales.
  3. Under the Online delivery section, ensure to check the PDF Attached box.
  4. Click Save.

 

Then you can test by using a dummy invoice and then send it to your email. If the issue persists, you can do the browser troubleshooting steps to isolate this. The browser application may have updates that need to refresh for it to load the PDF file attached to the invoice emails.

 

Additionally, you can reference this article when enhancing the appearance of an invoice template: Customize invoices, estimates, and sales receipts in QuickBooks Online. It includes how to edit the company info and how to remove or add item descriptions.

 

Please leave a comment anytime or share us after following the steps above if you need further assistance. I'm always around to help you. Have a safe day!

Need to get in touch?

Contact us