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Level 1

When will I see the money for the invoices I sent out. They have already been paid

 
3 Comments
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Moderator

When will I see the money for the invoices I sent out. They have already been paid

Good morning, Corysr420,

 

Let me see if I can shed some light on funding.  For customers who are new to Intuit, the first transaction or (if there are multiple transactions) first batch may be held for approximately 3-5 business days.  An internal review is done at that time because you are a new business with us.  After that initial hold, transactions are deposited to your account based on your account funding time.  Generally, this will be 2-3 business days for credit card transactions and 5 business days for ACH transactions.

 

However, there may be other reasons that transactions may take longer; for example, suddenly processing $20K in one month when a customer had processed $2K previously may trigger a risk review, where we will hold funds while we review those transactions.  Once those transactions pass review, they are generally released in 24-48 hours.  For those cases, you would receive e-mail communications from the operations team advising of what information they are looking for.

 

If you do not fit into either of those scenarios, I would recommend contacting the payments team directly so they can review your account and give you an update on your transactions.

 

Here is the contact information for payments support:

 

Contact Payments Support

 

Thanks,
Lucas

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Level 1

When will I see the money for the invoices I sent out. They have already been paid

One of my invoices was paid on 4/8/20. S I have not received any funds yet.

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QuickBooks Team

When will I see the money for the invoices I sent out. They have already been paid

Hello there, Suzie71. 

 

I'd like to ask if the bank where payments are deposited to is connect within our QuickBooks Self-Employed account so I can walk you through the process. Banks have different processing time on when to clear the deposited payments. 

 

If it has been cleared and our bank account is connected into QBSE, let's refresh the connection. Here's how:

  1. Go to the Gear icon.
  2. Select Bank accounts
  3. Click Refresh All

Let's go back to the transactions page if payments are now showing. 

 

On the other hand, if we're using our QuickBooks Payments, you can check out these articles to know more about the process:

I'll be here if you need anything else. Take care!

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