Thanks for dropping by here in the Community, @Magnus.
Only users with the administrator access are authorized and can access the feature. If you're one of them and want to check the status, I suggest checking the Account and Settings section for the Bill Pay option from the left panel.
If the problem persists, please reach out to our QuickBooks Support Team. One of them will be able to pull up your account profile and figure out if it's disconnected.
Here’s how:
- In your company, go the Help icon to choose Contact Us.
- Type the issue/topic under the What can we help you with section and then hit the Let’s talk button.
- Scroll down to select the Get a callback option and then enter your contact information.
You can reach them within this time: Monday to Friday from 6:00 AM – 6:00 PM and Saturday 6:00 AM - 2:30 PM PST.
For additional insights and future reference, I'm adding the What is Online Bill Pay? article. Everything you need to know about using Bill Pay can be found in the link.
Reach out to me anytime if you have any other concerns. I’ll be right here ready to help you. Enjoy the rest of the day.
