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Level 1

Where is the create icon on this new screen?

 
3 Comments
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QuickBooks Team

Where is the create icon on this new screen?

Hello there, @pbartlett10.

 

Currently, there's a new update for the location of the + menu icon in QuickBooks Online. For the new workflow, you can find it on the upper left side.

 

Please see attached screenshot below. 

 

Capture121314.PNG

 

For more information about new updates in QuickBooks Online, you can check this article: What’s new in QuickBooks Online: October 2019.

 

I’m always here if you need further assistance or help with those missing icons. Please let me know by adding a comment below. Take care and have a great rest of the day!

Highlighted
Level 1

Where is the create icon on this new screen?

Where is the create icon on intuit payroll

Highlighted
QuickBooks Team

Where is the create icon on this new screen?

Hello, @i am confused.


With the new update, the Create icon was renamed to +New and moved to the left panel above the word Dashboard for QBO or Workers for Intuit Payroll.

 

Here are screenshots for visual reference:

 

 

If you’re unable to find it, I recommend performing a few troubleshooting solutions to make sure the issue isn’t browser-related. Sometimes cache stores up in the system causing problems on the web pages.


To start with, log in to your account from a private (incognito) window. Here’s how:

  • Ctrl + Shift + P (Internet Explorer)
  • Command + Shift + N (Safari)
  • Ctrl+ Shift + N (Google Chrome)
  • Ctrl + Shift + P (Mozilla Firefox)

 

Once done, go to the homepage to see if the option is now showing on your end. If it works, return to your default browser and initiate a clear cache and cookies. Here's an article to serve as your guide: Delete my browser's cache and cookies.

 

However, if you continue to get the same result, I recommend switching to another supported browser. The one you are currently on may be having a temporary issue with QuickBooks, and using a new browser in the meantime will allow you to get back to work.

 

I'm only a post away if there's anything else you need. It's always my pleasure to help. Have a great day!

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