With the new update, the Create icon was renamed to +New and moved to the left panel above the word Dashboard for QBO or Workers for Intuit Payroll.
Here are screenshots for visual reference:
If you’re unable to find it, I recommend performing a few troubleshooting solutions to make sure the issue isn’t browser-related. Sometimes cache stores up in the system causing problems on the web pages.
To start with, log in to your account from a private (incognito) window. Here’s how:
Ctrl + Shift + P (Internet Explorer)
Command + Shift + N (Safari)
Ctrl+ Shift + N (Google Chrome)
Ctrl + Shift + P (Mozilla Firefox)
Once done, go to the homepage to see if the option is now showing on your end. If it works, return to your default browser and initiate a clear cache and cookies. Here's an article to serve as your guide: Delete my browser's cache and cookies.
However, if you continue to get the same result, I recommend switching to another supported browser. The one you are currently on may be having a temporary issue with QuickBooks, and using a new browser in the meantime will allow you to get back to work.
I'm only a post away if there's anything else you need. It's always my pleasure to help. Have a great day!