I'll ensure you can locate the sent invoices via email and provide further resolution regarding this concern in QuickBooks Online, Silsal.
Sometimes, automated emails like these can get caught in email filters or the spam folder. We can check these folders in your email. If you see one, right-click the email, then select This is not spam or Not Junk. You'll also want to add Intuit's service email address to your contact list, address book, safe senders list, or allow l....
Alternatively, we can go to the email settings in QuickBooks and make sure that the option to "CC" your email address is correctly configured, and double-check that your email address in QuickBooks without typographical errors.
Here's how:
- Sign in to your QuickBooks Online account.
- Go to Settings, then select Account and Settings.
- Go to the Company section, then press the Pencil icon in Contact info.
- Review each email address and make changes as needed.
- Select Save, then Done.
If needed, we can remove your email and re-enter it again to rectify the email issues.
Furthermore, to investigate the issue, let's send a test email to yourself from QuickBooks to see if it works. It can help determine whether this is relevant for the specific invoice or the email system.
For more reference, here's an article we can review to troubleshoot if customers aren't receiving emails from QuickBooks Online. Visit the solution 3 for your guide.
If the issue persists, I suggest contacting our QuickBooks Online Support Team. They possess the tools to investigate the cause and will promptly submit a ticket to our engineering team to ensure they are alerted about the issue when necessary.
Feel free to reach out if you need more help working your email invoices in QuickBooks Online (QBO). Stay safe!
