Why are all of my contractors reporting that the emails from QB Online prompting them to enter W9 information are linked to a broken page?

A cache issue might be causing this unusual behavior, aaron4.

Let your contractors do these troubleshooting steps to fix this.

Here's how:

1. Use private browsing window and press the corresponding keyboard shortcut:

• Chrome: Ctrl + Shift + N
• Internet Explorer: Ctrl + Shift + P
• Firefox: Ctrl + Shift + P
• Safari: Command + Shift + N

2. Clear the browser’s cache to remove or delete the saved activities.

Keep in touch if you have other questions. We are always ready to assist you.