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bcenedella
Level 1

Why are invoices are no longer coming through to the BCC and CC email accounts previously set up?

 
2 Comments 2
IamjuViel
QuickBooks Team

Why are invoices are no longer coming through to the BCC and CC email accounts previously set up?

I'm here to make sure your customers receive the invoices you've sent, @bcenedella.

 

Let me share some troubleshooting steps to isolate this unexpected behavior when sending invoices to the email addresses in the CC, and BCC fields.

 

First, here are the possible reasons why your recipients are not receiving the invoices:

  • The recipient’s mail servers might be blocking the email.
  • The invoices may have been routed to the recipients' junk or spam folder.
  • Lastly, the recipient's email domains may have block @intuit.com communications on their servers.

If you're getting this issue with your recurring invoice transactions, you can open the recurring invoice template to verify if the email address was entered in that transaction. You can delete and recreate the problematic template. Here's how: 

  1. Click the Gear icon. 
  2. Choose Recurring Transactions
  3. Select the recurring invoice to remove.
  4. Click on the Edit drop-down then select Delete

Now, let's recreate the recurring invoice template and enter the CC email again. Here's how:

  1. Go to Settings ⚙.
  2. Under Lists, select Recurring Transactions.
  3. Click the New button.
  4. Choose the Recurring invoice.
  5. Enter the invoice details.
  6. Check under Email if the email enter. 

  7. Tap Save template if modify made. 

However, if you have assigned a default email address on the BCC and CC fields, here's how to check on it:

  1. Go to the Gear icon.
  2. Choose Account and Settings.
  3. Select the Sales menu.
  4. Hover to the Messages section.
  5. Review the default email address assigned to the CC and BCC fields
  6. Click the Save button.
  7. Hit Done

Once completed, you can try recreating the invoice and sending it again. If the issue persists, you can read through this article for more detailed steps: 3 solutions for when customers aren't receiving your emails.

 

Know that I'm only a couple of clicks away if you have other questions about using the CC and BCC fields when sending sales forms. I'm here to make sure you're all set. All the best!

IamjuViel
QuickBooks Team

Why are invoices are no longer coming through to the BCC and CC email accounts previously set up?

Hello there, @bcenedella.

 

Were your CC and BCC recipients now able to receive a copy of the invoices that you've sent to your customers?

 

Feel free to get back to us if you have other questions or concerns about QuickBooks. The Community and I are always here to lend a hand.

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