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cscjsb
Level 1

Why are my checks and credit card charges showing up as both debits and credits? And why is there no call back service today?

 
2 Comments 2
Mark_R
QuickBooks Team

Why are my checks and credit card charges showing up as both debits and credits? And why is there no call back service today?

Hi there, @cscjsb.

 

Allow me to provide some information about how accounts are affected by debits and credits.

 

QuickBooks Online (QBO) uses double-entry accounting, which means each transaction involves a debit and a credit applied to one or more accounts.

 

The entries of debits and credits are handled by QBO for most transactions. You might want to check out this article to understand the basic functions behind transactions and what to expect when entering them: How accounts are affected by debits and credits.

 

On the other hand, the possible reason why there's no callback option is that the support hours for live agents aren't available yet. Please check this article for the different types of support we offer at Intuit and its availability: Support hours and types.

 

As always, feel free to visit our QuickBooks Community help website if you need tips and related articles in the future.

 

Please touch base with me here for all of your QuickBooks needs, I'm always happy to help. Have a great day and take care always.

Mark_R
QuickBooks Team

Why are my checks and credit card charges showing up as both debits and credits? And why is there no call back service today?

I'm back to make sure everything is clear, @cscjsb.

 

Did the information I shared above answer your question? If you need further assistance with QuickBooks, you're welcome to post again or leave a reply below. We're always here to help you.

 

Wishing you continued success.

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