Why are some customers included in the Customer Contact List not included in the Customer Balance reports in QBO?

Hi dpmonaco-ameritem!

The reports you mentioned have different uses. I'll be happy to share insights about them.

The Customer Balance Detail and the Customer Balance Summary reports will only show the list of customers with balances on your specified report date. The Customer Contact List, on the other hand, will show all customers and their contact details.

You can also check about customizing reports, so you'll be guided in filtering the data you only need.

The Community team is always here to help should you have any other concerns. Take good care always!

Thank you. I understand the difference, but why are all of the Customers are not appearing in two Balance reports when you run the reports for All Dates?

Hello @dpmonaco-amerite,

I have reviewed the solution you’ve shared and it's correct and accurate. Thank you for sharing your inputs to help address the issue.

We love to see members supporting one another! Have a great day.