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nickandlin10
Level 1

Why can’t I send email invoices with my IPhone 11Pro???

 
2 Comments 2
KlentB
Moderator

Why can’t I send email invoices with my IPhone 11Pro???

I'll make sure that you can send your invoices, nickandlin10.

 

Most of the time, unusual behaviors in the mobile app are caused by a corrupted cache in the system. To isolate the issue, you can try clearing the accumulated app data. I'll show you how:

 

  1. From your phone's settings, tap Settings.
  2. Chose General, then select iPhone Storage.
  3. Select QuickBooks Online from the application list.
  4. To free up the storage without deleting the documents and data for the app, select Offload App.

To learn more about this process, you can visit our Troubleshooting Quick-Start Guide.

 

However, if the issue persists, you may need to uninstall and then reinstall the application. Alternatively, you can sign in to your QuickBooks account through a web browser, then email the invoices from there.

 

In addition, here's an article that you can read to help design and personalize the invoices that you send to your customers: Customize sales forms.

 

Just hit the Reply button if you need more help in managing your invoices and other sales transactions. I'll be more than happy to assist you again.

KlentB
Moderator

Why can’t I send email invoices with my IPhone 11Pro???

Hi nickandlin10,

Hope you’re doing great. I wanted to see how everything is going about the invoice you had yesterday. Was it resolved? Do you need any additional help or clarification? If you do, just let me know. I’d be happy to help you at anytime.

Looking forward to your reply. Have a pleasant day ahead!

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