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Join nowI'm glad to answer your first post, @homesewnbyam-gma. There are possible reasons, why payments don't go through.
It could be the payment information was entered incorrectly, the account was put on hold, or the payment amount was higher than the card issuer or bank's limit.
I'd suggest letting her enter the correct card details or calling the bank to double-check her account information.
If everything's okay, I'd recommend clearing their web browser cache. Then, right-click the Review and pay button in the invoice email and copy the URL. Have her copy and paste that link into the address bar of her web browser.
If the link still doesn't open, try another web browser and ensure it's up to date.
If the issue persists, I'd recommend contacting our Payments Support team. They can pull up and check to see what's causing the error when customers pay invoices online.
I've got you this article that contains useful information about accepting and processing payments in QuickBooks Online in the future.
I'm always available to help you some more if you have other payments concerns. Take care!
Hi there, @homesewnbyam-gma.
Hope you’re doing great. I wanted to see how everything is going about the payments concern you had yesterday. Was it resolved?
Do you need any additional help or clarification? If you do, just let me know. I’d be happy to help you at any time.
Looking forward to your reply. Have a pleasant day ahead!
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