cancel
Showing results for 
Search instead for 
Did you mean: 
Tarzan1
Level 1

Why did I️ get a random, unauthorized charge of $26.81? I️ checked my fees in the payment manager and I️ should only have been billed 5$ for the payment I️ received.

 
1 Comment 1
IamjuViel
QuickBooks Team

Why did I️ get a random, unauthorized charge of $26.81? I️ checked my fees in the payment manager and I️ should only have been billed 5$ for the payment I️ received.

Hello there, @Tarzan1.

 

Let me route you to the best available that can securely access your account and verify the charges you've received.

 

You may have availed the discounted monthly subscription in 3 or 6 months of your subscription. You can view your payment history through the Account and Settings page to verify these charges. Let me show you how:

  1. Go to the Gear icon.
  2. Select Accounts and Settings.
  3. On the left panel, click the Billing & Subscription tab.
  4. Look for the View Payment History link and click it.

The payment history will only display for the last six months of your billing. Also, you can view your statement the day after the billing date to verify the charge.

 

In addition, you can the official QuickBooks page to be updated on the latest products and pricing: https://quickbooks.intuit.com/pricing/.

 

Lastly, I'd recommend contacting our  Customer Care Team. A specialist can securely access your account's billing history and verify the charges.

 

I've added these articles which can provide additional insights into understanding subscription charges:

Drop a comment below if you have other questions or concerns. I'll be right here to help. Have a great day!

Need to get in touch?

Contact us