Thank you for contacting us here in the Community forum and for sharing about your experience, @usertim-foster.
To further assist with your concerns, I suggest contacting the developer support of Melio. They have the tools to access your account in a secure environment and check this issue. Here's how to reach them:
- Go to Apps.intuit.com.
- Type in the Melio app in the search bar.
- Select the Contact tab or the Support tab.
As always, feel free to read these articles to learn more about processing bill and bill payments in QuickBooks Online
Here's a resource that can help you learn more about the Bill Pay application provided by Melio: Melio Bill Pay - Pay any vendor or bill in one beautiful tool.
In case you need tips and related links while working with QuickBooks in the future, feel free to read our help articles.
Reach out to me if you have any other questions. I'm a few clicks away to help. Have a good day!