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Why do my QBO items (sales, expenses etc) show on my i-phone, but NOT on my desktop?

 
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QuickBooks Team

Re: Why do my QBO items (sales, expenses etc) show on my i-phone, but NOT on my desktop?

Thanks for reaching out to us, john103078.

 

I can help you show QuickBooks Online (QBO) items on your desktop.

 

We can try performing some basic troubleshooting steps to resolve the issue. Let's start with an incognito window to determine if it's the browser that's causing the error. 

  • Google Chrome: press Ctrl + Shift + N
  • Mozilla Firefox: press Ctrl + Shift + P 
  • Internet Explorer: press Ctrl + Shift + P 
  • Safari: press Command + Shift + N

If it works on your desktop, let's clear your browser's cache to delete temporary internet files and data that's causing unexpected performance in the product. 

 

Otherwise, you can try using a different browser to be thorough. Changing to a different browser helps refresh your QuickBooks. 

 

If you're using QuickBooks Online app, we can try resetting this by clicking Help at the top and selecting Reset App Data.

Keep me posted on how these steps works for you. I'm always around to help you out.

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