Why does 'Description - line' default in many expense transactions from APay postings? I delete the words if I see them while posting bills, but how do I change settings

Thanks for reaching to the Community, @RG13.

I know how time-consuming deleting default comments manually in the program. It would be best if you contact your Apay provider for further assistance. They can make some adjustments on preference to get rid of these comments. 

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This does not answer my question, and QB is my AP provider.  Why do some AP lines' have no default descriptions, and some include a default of 'Description - line'  ??  How do I change?  Is there an easier way to mass delete all the bogus descrptions that incorrectly defaulted and posted to the GL?

Hello again, @RG13.

When it comes to using third-party apps, QuickBooks Online (QBO) doesn't control how the items and transactions are transported in. We only receive and record the data on the system. For this reason, I recommend getting in touch with APays customer support to assist you with the integration process and review the connection setup between QuickBooks and APay.

In case you need some related articles in managing your account, you'll want to visit our Community Help Articles hub.

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Thanks for your quick response, but I'm confused.... I enter my APay invoices directly into QB, no uploading, no 3rd pty provider, no integration.  I only use Melio as QB's partner to Pay said invoices, not to enter them.  What am I missing?

Thanks for actively responding, @RG13. I want to make sure that I'm providing you with the right amount of information.

Can you please provide me a screenshot of what you're seeing on your end? This will help me refine my research in resolving your issues about removing the default comments in the program.

I'll look forward to hearing again from you. Take care.

Not sure how to screen shot so I printed a GL report and scanned -... see attached file.

Thank you for providing a screenshot, RG13,

As has been mentioned previously, the description comes from your bank. We're dependent on what data your bank sends to us.

You'll want to check with APay about these descriptions.

You can always leave a reply if you have more questions. 

I respectively disagree.... the bank has not seen most of these transactions, most of the examples attached are simply outstanding open payables pending payment at a later date.  Only one has been paid, as of today, and I have no Bank feed so I'm unsure how the bank would interact with an open payable manually posted directly into QB.

As for 'APay' you reference below, who are you referring to?  Is that a separate QB support team?  or are you referring to someone inhouse from my side?  I personally post these myself... I do not add that description - it default populates on some AP invoices, not others.  I haven't been able to isolate the instances.

Let's  fix this so you can continue working on your books in QuickBooks Online, RG13.

While there isn't a setting to remove the "Description - line" text, you can open each transaction. Then, manually delete the information.

Meanwhile, if you enter these expenses manually in QuickBooks, make sure to check the Description field before saving them. 

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