Thank you for outlining your steps to fix the issue, E-Deering.
When sending an email payment details with GoPayments, let's ensure that you're using the correct email info. This way, your client will receive the payment receipts to their email address. Here's how:
- From the Menu ☰, select Sales Receipts or Invoice Payments.
- Choose the sales receipt or invoice payment you want to email.
- Click the Action menu, and choose Email.
- Review the message and edit it if necessary.
- Select Send.
If you're still getting the same results, I suggest contacting our Merchant Service Team. They can review your account and offer you with further troubleshooting steps.
On the other hand, you can process customer payments in the Merchant Service Center. From there, you can send payment receipts by selecting E-mail on the confirmation page.
Please note that QuickBooks Payments deposit speeds depend on the product you're using and the type of payment. To find out how long it takes to get payments you process for each product, check this article: Find out when QuickBooks Payments deposits customer payments.
Furthermore, you can generate sales reports within QuickBooks to gain valuable insights into your purchases, sales, and inventory status.
Should you have any more inquiries regarding sending email receipts with GoPayments, feel free to ask again in this thread. I'm here to assist you further. Have a great day!
