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Join nowI have run a P&L to look at my year end report. I noticed some numbers do not look right under my Materials for Jobs category. I viewed them in the report by customer to see where the issue is. It seems that in any invoice that the customer makes more than one payment toward the same invoice, my materials for job entries are being split between those payments. So if I enter an expense of $6.09 in the invoice and the customer made two payments on this invoice. It now shows 3 entries for the same expense -3.04 and -3.04 and 6.09 in the transaction report. Now this only adds up to $6.08 so I am not sure where the extra .01 is going. This is making it very difficult to verify that the expenses are entered correctly because the amounts do not match any entries in my bank ledger. It never used to do this, and now it is doing it for every entry and it is making things very difficult because these amounts do not match and where is the extra money going? Previously I would have had only two entries as 6.09 and -6.09. Is it adding the missing money for the whole invoice in in a separate entry? Why is it happening now, and can I get it stop doing this?
Let's make sure to resolve this without a moment's delay, @Andy. You're in the right place for solutions.
Transactions with the right amount will help us ensure our records are accurate at all times. With this, allow me to share some information about splitting transactions and help you resolve the incorrect amount in QuickBooks Online.
The reason why the expense is split in the report is that the transactions consist of several items. Concerning payment discrepancies, let's resolve them by clicking on the Resolve Difference tab. The Add resolving transactions field will open for you to add the Category and Amount of a resolving transaction until the difference equals zero. To do this, follow the instructions below:
QuickBooks matches the transaction, bank item, and adjustment and moves it to the In QuickBooks tab on the Banking page.
If the issue persists, I'd recommend contacting our Customer Care Team. They can review your transactions and QuickBooks settings to see what is causing the problem.
Make sure to contact them within business hours to ensure a swift response.
Additionally, check out these articles below on how to handle payment differences and other transactions in QuickBooks:
Drop me a comment below if you have any other questions. I'll be happy to help you further. Have a great day, Andy.
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