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gary755-outlook-
Level 1

Why has my online fee increased from 12.50 monthly to 25.00?

 
2 Comments 2
Fiat Lux - ASIA
Level 15

Why has my online fee increased from 12.50 monthly to 25.00?

Your discounted period is over and you have to pay the regular date now. You may open a new QBO account with the same email address and migrate data from old account.

https:// quickbooks.grsm.io/US

https:// quickbooks.grsm.io/us-promo

 

 

FritzF
Moderator

Why has my online fee increased from 12.50 monthly to 25.00?

Welcome and visiting the Community, @gary755-outlook-.

 

There are several reasons why your monthly charge has increased. Either you subscribed to payroll (add-on service), or you had a promotional discount that has expired.

 

You can check our products and pricing through this link: https://quickbooks.intuit.com/pricing/.

 

Also, you can review your subscription rates and charges within your account. Here's how:

 

  1. Go to the Gear icon and select Account and Settings
  2. Select Billing Subscription.
  3. Click View Payment History.

 

It'd also be best to contact our Phone Support Team. They have tools that can pull up your account in a secure environment and verify this charge.

 

Here's how to reach them:

 

  1. Click the Help (question mark) icon at the top right.
  2. Select Contact Us at the bottom to connect with our live support.

 

Please leave a comment below if you have any other issues or concerns. I'll be here to help. Have a good one!

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