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lark
Level 1

Why is a statement not showing for a customer that has a balance?

 
2 Comments
Regina_Lend_A_Hand_Accounting
Level 9

Why is a statement not showing for a customer that has a balance?

Do they have payments or credits that have not been applied to outstanding invoices?

JamesDuanT
Moderator

Why is a statement not showing for a customer that has a balance?

Hello Lark,

 

Any additional information about your concern would help us know what steps to take to resolve it. 

 

In addition to reginamarie's question, what type of statement did you create? Are you using the correct date range?

 

We'll be glad to help you further about this.

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