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jfw2017
Level 1

Why is a voided check (never cashed after 90 days) still on Pay Bills list with open balance?

 
Solved
Best answer January 02, 2021

Best Answers
ChristieAnn
QuickBooks Team

Why is a voided check (never cashed after 90 days) still on Pay Bills list with open balance?

It's nice to see you back here in Community, jfw2017. I'll share some details about voided checks in QuickBooks Online.

 

When you void a check from QBO, it shouldn't show in the Pay Bills list. Instead, the entry is in the Expense section with a zero amount. That said, I suggest opening the check and go to the Audit History to confirm that it was successfully voided and verify if the amount turned to zero.

 

Here's how:

 

  1. Click the Expenses tab at the left panel.
  2. Choose the Expenses section.
  3. Locate the check and double click it to expand the page.
  4. Go to the More option at the bottom of the page. Then. choose Audit History.
  5. Click the history of the transaction. Once the entry successfully voided, it will show in the Description field as voided and the Amount column displays zero.

 

 

 

However, if the check is completely voided and shows with an open balance or in the Pay Bills list, I recommend logging in to your QuickBooks account using a private browser. This way, if you get the same result, the issue is caused by a full cache. This might be also the reason you receive unusual behavior when voiding a check.

 

 

Use these keyboard shortcuts based on the browser you're using.

 

  • For Firefox or Microsoft Edge, press Ctrl + Shift + P.
  • For Chrome, press Ctrl + Shift + N.
  • For Safari, hold down Command + Shift + N.

 

If it works in incognito, I recommend clearing the cache of your regular browser. This removes the history or log of sites so you can start with a clean slate. You can check this article to see the steps: Clear cache and cookies to fix issues when using QuickBooks Online.

 

If the steps above didn't work, use another supported browser as alternatives.

 

Please refer to this article to see steps on how you can create and run a report that tracks voided checks in QuickBooks Online: How to create a report of voided checks.

 

Let me know if there's anything that I can help you with your checks. I'm always here to help. Have a wonderful day!

View solution in original post

1 Comment
ChristieAnn
QuickBooks Team

Why is a voided check (never cashed after 90 days) still on Pay Bills list with open balance?

It's nice to see you back here in Community, jfw2017. I'll share some details about voided checks in QuickBooks Online.

 

When you void a check from QBO, it shouldn't show in the Pay Bills list. Instead, the entry is in the Expense section with a zero amount. That said, I suggest opening the check and go to the Audit History to confirm that it was successfully voided and verify if the amount turned to zero.

 

Here's how:

 

  1. Click the Expenses tab at the left panel.
  2. Choose the Expenses section.
  3. Locate the check and double click it to expand the page.
  4. Go to the More option at the bottom of the page. Then. choose Audit History.
  5. Click the history of the transaction. Once the entry successfully voided, it will show in the Description field as voided and the Amount column displays zero.

 

 

 

However, if the check is completely voided and shows with an open balance or in the Pay Bills list, I recommend logging in to your QuickBooks account using a private browser. This way, if you get the same result, the issue is caused by a full cache. This might be also the reason you receive unusual behavior when voiding a check.

 

 

Use these keyboard shortcuts based on the browser you're using.

 

  • For Firefox or Microsoft Edge, press Ctrl + Shift + P.
  • For Chrome, press Ctrl + Shift + N.
  • For Safari, hold down Command + Shift + N.

 

If it works in incognito, I recommend clearing the cache of your regular browser. This removes the history or log of sites so you can start with a clean slate. You can check this article to see the steps: Clear cache and cookies to fix issues when using QuickBooks Online.

 

If the steps above didn't work, use another supported browser as alternatives.

 

Please refer to this article to see steps on how you can create and run a report that tracks voided checks in QuickBooks Online: How to create a report of voided checks.

 

Let me know if there's anything that I can help you with your checks. I'm always here to help. Have a wonderful day!

View solution in original post

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