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Why is Intuit sending us notices that our stored credit card will expire soon, when our billing information has been updated with card that expires in 2022?

 
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Re: Why is Intuit sending us notices that our stored credit card will expire soon, when our billi...

Hey there, joy.martin.

I've got you covered in updating your billing information via QuickBooks Online.

 

Payment information updates must be done using QuickBooks Online in a web browser.

 

Here's how:

 

  1. Go to Settings ⚙ and select Account and Settings.
  2. Select Billing and Subscriptions.
  3. Select Edit ✎ next to Payment Method.
  4. Enter the complete credit card info and verify the billing address in QuickBooks Online is the same as the one shown on your credit card statement.
  5. Select Confirm card.
  6. Select Save Changes.

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Once done and you're still getting credit card expiration notices, I'd suggest getting in touch with our QuickBooks Online Support. Agents can take a look at your account in a secure environment and synchronize the new credit card information in the system.

 

Here's how to reach us:

 

  1. Sign in to your QuickBooks Online Company.
  2. Click (?) Help at the upper right corner.
  3. Select Contact US on the pop-up.
  4. Enter a brief description of your concern then hit Continue.
  5. Click Get a callback.
  6. Enter your contact information.
  7. Select Call me.

You may find these articles helpful:

 

If I can be of additional assistance while working in QuickBooks, please let me know. I'd love to help.

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