I'm here to assist you in resolving your concern with your customer payments, judith.
There are a few reasons why our Risk Team voided customer payment. It could be due to an incorrect bank account or insufficient funds.
Our team will send notifications through email if there are some issues with their payments. However, if you did not receive an email, I recommend reaching out to our Customer Support Team. This way, they can check your account and review why your customer payments are voided due to risk check.
Here's how:
- Log in to your QBO account.
- Click the Help button at the top right corner.
- Go to the Search tab, then select Contact Us.
- Enter a brief discussion about your concern, then click Continue.
- Choose to Have us call you to connect with us.
To help you manage customer payments, please refer to this article: Void or refund customer payments in QuickBooks Online (intuit.com).
If you have further questions about the problem you encountered with your customer payments, I'll be here to help. Have a nice day!