Let's ensure to address your concern by routing you directly to our live support team, Tammy.
Given your situation, I recommend contacting our live experts for a thorough diagnosis on what's causing the error, and resolve it using their specialized tools.
Here's how to reach them:
- Sign in to your QuickBooks Online (QBO) company using any supported browsers.
- Select (?) Help in the upper right corner of your screen.
- Type a question or topic you need to help with, then select Contact a human.
You can check the availability of our live experts at your convenience on this article: Support hours.
I've also included a link to an article about saving customized reports for future use: Create, access and modify memorized reports.
Feel free to reply on this thread if you need further assistance.
