Thank you for bringing this concern to our attention, Mandamom. It's my pleasure to have this opportunity to address the issue with vendor names not appearing in your bank statement when using QuickBooks Bill Pay.
The change you've noticed, where "Bill Pay Intuit" is showing in your bank statement instead of individual vendor names, is due to a shift in our Bill Pay service. QuickBooks is no longer partnering with Melio or other ACH initiators that provide more detailed transaction descriptions.
To get to the bottom of why vendor names and your company name don't show and to explore options for adding this information, I suggest contacting our dedicated Support team. They have specialized tools and access that will allow them to investigate and provide tailored troubleshooting steps.
To contact our Support team, here's how:
- Go to the Help menu and then select the Assistant tab.
- Enter Contact Support in the chat box and press Enter.
- Select QuickBooks Online Support, then click Contact Us at the bottom of the screen.
- Click Ask about something else, then enter a short description of the issue.
- Choose between Have us call you or Chat.
In the meantime, I've compiled some helpful articles that can guide you in organizing your transactions and reconciling your account. These resources will help ensure your transactions are classified correctly and prevent any discrepancies in your books:
I'm here to help with any concerns or questions you have about using QuickBooks Billpay, Mandamom. I look forward to continuing to support your financial management needs. Reply below or create another post, and I'll help you out.
