Why my customers receive the invoice twice in the email? I mean two emails of the same invoice.

Hi, rarriagalandscap.

Does this happen to all of your customers? If no, it's possible that the invoice was sent twice to some of your customers. In this case, you can ask them to disregard the duplicate invoice.

However, if all of your customers are receiving the invoice twice, I suggest performing some basic troubleshooting steps to check if it's the browser that's causing this behavior.

Let's start by accessing your account through a private browser or incognito window. This is a good place to start the troubleshoot since this type of browser doesn't store cache.

You can refer to the following keyboard shortcuts below:

• Google Chrome: Ctrl + Shift + N
• Microsoft Edge: Ctrl + Shift + P
• Firefox: Ctrl + Shift + P
• Safari: Command + Shift + N

Try sending an invoice to your email to test it. If it works, go back to your original browser and clear the cache to make sure your browser functions more efficiently. Otherwise, you can try other supported browser to help narrow down the cause of this behavior.

Learn more about managing and sending invoices in QuickBooks Self-Employed by visiting this article: Create invoices in QuickBooks Self-Employed.

Come and visit us again if you need help. It will be my pleasure. Stay safe and have a great day ahead!

Does clearing the cache fix sending double invoices in my QuickBooks desktop?

Let's resolve the error you're having with your invoices, @PAT0511. 

There may be some minor data issues with your company file that's why your invoices are sent twice. Try running the Rebuild and Verify Utility tool to fix possible data damage on your company file.

Please follow the steps below:

1. Open your company file again.
2. Go to the File menu, then select Utilities and choose Rebuild Data.
3. Click OK in the QuickBooks Information window.
4. Wait until the repair is done. Then, click OK.
5. Then, go back to the File menu and select Utilities and choose Verify Data.
6. Click OK if QuickBooks doesn't find any problems. Or Rebuild Now if it finds issues with your company file.

If you still get the same issue, let's try running the QuickBooks File Doctor to fix common issues. 

1. Open your QuickBooks Tool Hub.
2. Select Company File Issues.
3. Click Quick Fix my File.
4. Choose OK when it completes and launch your QuickBooks.

I'm adding this article for more troubleshooting steps: Fix data damage on your QuickBooks Desktop company file.

Here's more information on how to create invoices out from a sales order or an estimate: Create an invoice in QuickBooks Desktop.

You can record their payment by following the steps outlined from this article: Record an invoice payment.

Let me know if you need further help with your invoices. I'm always here to assist. Have a great rest of the day!

I am on QB online, and every time I send an invoice or receipt it sends 2 copies.  I tried clearing the cache and it did not help. 

Thanks for joining the thread and sharing the troubleshooting you've done, @markusholotta-gm.

Since you're still getting the same results after clearing your cache, I'd recommend using another supported browser to fix the issue. You can check them out in this link: System requirements for QuickBooks Online.

If the problem persists, let's contact our QuickBooks Online Customer Support Team. That way, they can check your account in a secure environment and diagnose the issue. Here's how to connect with them:

1. Click the (?) Help icon in the upper right-hand corner of the Dashboard.
2. Select Talk to a Human.
3. Enter a short description of your concern and press Enter.
4. Click I still need a human.
5. Select Contact Us to connect with our live support.
6. Choose Get a callback.

Please check out our support hours to ensure that we address your concerns on time.

You can visit our Community Help website. This website shares helpful articles to read on different topics about QuickBooks. Just select a subject from the Topics drop-down menu.

I'm only a few clicks away if you need assistance with your other QuickBooks tasks, markusholotta-gm. It's always my pleasure to help you out again.

I use Enterprise desktop and this happens to me.  Every single invoice or statement I send out goes twice to every email; whether the customer has one email or bcc or cc - all email addresses get multiple copies at the same time.  Our email goes through outlook and will open one email and still send twice.

It's rather embarrassing actually, seems and looks so unprofessional.

Your time and trust are important to us, and we are committed to providing you a seamless experience. Bsrmonroe. Let's resolve the issue of sending duplicate invoice emails by performing a couple of solutions in QuickBooks Desktop.

It's good to update your company file to ensure that you have the latest fixes and improvements, which might resolve any existing issues, including the ones with duplicate invoices. If you haven't performed it yet, you can follow the steps below:

1. Go to Help and choose Update QuickBooks Desktop.
2. Tap Update Now, then Get Updates.
3. Close and reopen QuickBooks to install the update again.

Second, you can use the Verify Data tool to identify common errors in your company file. Then, utilize the Rebuild Data tool to correct these issues and ensure everything works well.

Before you proceed, make sure to create a backup copy of your company file before performing the Verify and Rebuild process to allow you to save and recover data in your company file.

Furthermore, here's how to perform them:

1. On the top menu, click File.
2. Pick Utilities.
3. Choose Verify Data.
4. Tap OK when you see the message: QuickBooks detected no problem with your data.
5. When an issue is found with your data, you will be prompted to either Rebuild Now or View Errors.
6. Choose Close or View Errors and take note of the specific error message.

Additionally, you can dive into the next topic about managing your customers, vendors, employees, and financial transactions and navigate your QuickBooks account:  Get started with QuickBooks Desktop.

The Community forum is always available to help with customer invoices emails, estimates, statements, or display preferences in QuickBooks Desktop. Don’t hesitate to add your response whenever you need assistance. I'll be here if you need anything else!

Thank.  My quickbooks is up to date.  All updates have been run.  This is an ongoing problem, for years.

All updates have been run.  This is an ongoing problem, for a few years

I see how sending duplicate invoices or statement emails can affect your business, especially when interacting with your customers, @bsrmonroe. I'd be happy to step in and offer further help to resolve the issue.

In addition to updating QuickBooks Desktop to the latest version, we can also use the QuickBooks Tool Hub to troubleshoot any issues within the program.

First, download and install the latest version of QuickBooks Tool Hub on your computer. Then, follow these steps to run the program:

1. Open QuickBooks Tool Hub and click on Program Problems.

2. Select Quick Fix my Program.

3. Launch QuickBooks Desktop and open your data file.

Alternatively, you can choose Company File Issues in the hub and run either Quick Fix my File or QuickBooks File Doctor to resolve common program issues.

If the problem continues, I suggest contacting our QuickBooks Team for further investigation and assistance.

Additionally, you can effortlessly monitor your sales and expenses using the predefined customer, job, and sales reports in QBDT. This will help you focus on the details that matter the most to your business.

If you have any more questions about duplicate emailed invoices, feel free to add them to the thread. We’re here to help!